Delivery and Returns

What should I pay attention to when ordering?
First of all, you should make sure that the member form you fill in contains complete and up-to-date information. After your order, our customer representatives will contact you by using the contact information in your membership information. Your order will be sent to the delivery address you entered. In order to avoid any problems during the delivery of the cargo, you must write your address in full.
How can I order?
In order to place an order through our website, you must first subscribe to our site. After creating your membership, you can go to the product page you want to buy and make your favorite color and size preference and press the Ekle Add to Cart ”button to add the product to your cart. Then click on “Cart bulunan on the top right side of our page, you can write your payment information and send your order after shipping and delivery information that the system will ask you.

With which shipping company will my order be shipped?
The cargo companies to which your orders will be sent through our site will come up at the order stages and you have to choose.

What is the shipping fee?
The cargo fee to be calculated by the system based on the shopping you will make through our site will be specified during the cargo selection at the order stages.

I ordered, what happens next?
After your order reaches our system without any problem, we will send you an e-mail with the details of your order. Our customer representatives will prepare and ship your products in order to deliver your order to you as soon as possible. Your order will be shipped within 4 working days after we receive it. When your product is delivered to the cargo company, we will send you an e-mail and inform you about the cargo. You can make your payments with Visa, Visa Electron and Mastercard credit cards, Bank Transfer or Door to Door payment options.

How do I track the status of my order?
After you have entered all the orders you have made through our membership membership, you can follow the orders section of your account page.

My order has been shipped. How do I check the status?
After you have entered the membership tracking of your order through our site, your orders page is listed. You can follow the cargo status of your order by clicking on the cargo link next to your order.

What should I pay attention to when I receive the product?
Open and check the packages that you think are damaged during shipment in front of the cargo authority you received. If there is any damage to the product, do not take the product to the cargo company. Please note that after the delivery of the product, you accept that the cargo company has fulfilled its duties.

I forgot my password?
Click on the um I forgot my password ındaki link on the login page and enter the e-mail address you used to register, you will be sent an e-mail with the password you have informed us when logging in.
Shipping Policy
Free shipping to USA, EU Countries Russia  via FedEx,  DHL or UPS.
For rest of World please contact us for Delivery cost.
Delivey Time: 3-7 days for shipping time. All our dolls are hand made and thoroughly tested for quality before shipping.
All our dolls are hand made and thoroughly tested for quality before shipping.
When shipped, you will be provided with the Fedex, DHL or UPS tracking code. All packaging is discreet, there are no labels, markings, or logos.
Order Cancellations
Customers may cancel their orders within 24 hours of placing the order. After the 24 hour window order cancellation is not possible.
Order cancellations incur a $99 restocking fee.

Returns Information
We take product quality extremely seriously, every product is thoroughly inspected and tested before leaving our studio.
Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately.

We do not offer refunds for any other reason other than a product damaged on arrival. If you do have any other reason or you do not wish to keep it, Buyer responsible to shipping the product back to us and should keep new original condition
International Orders: Customs Taxes and Import Duties
Note:  For orders outside the United States, EU Countries and Russia we are not able to provide assistance on taxes and duties charged by your country's customs upon reception of the goods.
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